The dashboard is here: ten blocks of metrics on your calls, right inside the portal.
Find out moreThe Bookline portal
Every call your assistant answers leaves data behind. The portal sorts it into ten blocks and, above all, tells you what to do with it: it’s not a panel to look at, it’s a panel to decide with.
Access the portalBy role
The same portal reads differently depending on what you need to solve. Pick your role and we’ll tell you which blocks to start with.
You don’t need the detail of every call: you need to know whether this pays off, which venue it pays off most in, and which lever is still left to pull.
More on the portal for managementDashboardBusiness impact
Where to find it
28×
ROI for the period
Return on investment
€32,880
Estimated revenue
estimated · 1,096 covers × €30 average ticket
How to read it
The period’s ROI and its month-by-month curve: the board’s question, answered with one line.
DashboardSales Booster
Where to find it
66
Out-of-hours bookings
€7,380 captured when no staff were available
17
Parallel calls converted
€2,040 handled in parallel while the line was busy
93
Recovered with a proposal
€2,790 alternative slot offered by the assistant
How to read it
Three routes, each with its amount. It’s the number nobody argues with, because without the assistant it wouldn’t exist.
Start with these dashboard blocks
And these sections of the portal
You’re the one who opens the portal most. Your view is the volume coming in, what the assistant resolves on its own, and which branch of the funnel a booking is dropping out of.
More on the portal for operationsDashboardConversion funnel
Where to find it
Of 604 calls asking for a table
How to read it
It’s not that nobody called. Of those who asked for a table, one in four dropped at “no availability”, and that’s where you check whether the problem is the floor or the demand.
DashboardCall intelligence
Where to find it
Calls by day and hour, 8 am to 10 pm
Calls by day and hour
How to read it
Two peaks, at 1 pm and 8 pm: exactly when the floor team can’t pick up the phone.
Start with these dashboard blocks
And these sections of the portal
Your thing is today’s service: which bookings are still live, what has dropped since yesterday, how many people don’t show and which large groups are still waiting for an answer.
More on the portal for front of houseDashboardBooking lifecycle
Where to find it
271 bookings · 1,096 pax
How to read it
Valid, cancelled and lost with no known reason, out of the period’s bookings.
DashboardCustomer insights
Where to find it
How to read it
Pending Pax usually outweigh approved ones: the biggest booking is the one that takes longest to answer.
Start with these dashboard blocks
And these sections of the portal
The phone is the only source that tells you what your customers ask in their own words, where they call from and in which language. Here the portal looks less like a bookings panel and more like market listening.
More on the portal for marketingDashboardCall intelligence
Where to find it
Call reasons
How to read it
“Unidentified” and “no interaction” together come close to “book”: almost half of callers hang up or go unclassified. That’s first contact, not bookings.
DashboardCalls by country
Where to find it
Spain1,23093.0%
Italy211.6%
France191.4%
United States120.9%How to read it
A market you’re not working on may be calling you, and getting worse service than locals.
Start with these dashboard blocks
And these sections of the portal
Your view is short and specific: what revenue is attributed to the service this period, and where the tax details and invoices are to reconcile it. All in one place.
More on the portal for accountingDashboardBusiness impact
Where to find it
€32,880
Estimated revenue
estimated · 1,096 covers × €30 average ticket
271
Total bookings
1,096 Pax
How to read it
It’s covers times the average ticket you set for each venue: if that ticket isn’t reviewed, the figure drifts away from the month-end close.
PortalBilling
Where to find it
€205.00
Monthly cost
€248.05 incl. VAT
24 h
Work hours saved
€288 saved in staff cost (€12/h)
How to read it
Outside the dashboard: contracted services with their monthly cost, the tax details for each account and the invoices issued.
Start with these dashboard blocks
And these sections of the portal
Beyond the dashboard
The ten blocks are the part you analyze. The rest of the portal is where the work gets done: venues, agents, calls, requests, billing and permissions.
Every venue with its opening hours, its phone number and its agents (voice and IVR).
Which assistant handles each venue and which number it’s assigned to.
Call by call and chat by chat: date, customer, channel and venue.
The phone database the service itself keeps building.
WhatsApp marketing campaigns to your contacts, built on the database your phone line leaves behind.
The group bookings that need approving, with what was notified and to whom.
Which booking system is connected to each venue, and whether it’s live.
Contracted services, monthly cost, tax details and invoices.
Who can access the portal and with which role.
What’s new
The portal keeps moving: new blocks, new filters, breakdowns that weren’t there before. We’ll tell you about them wherever you prefer.
Draft: the form and the channel URL still need connecting.
Before you log in
From the conversations your assistant handles and the bookings it manages. Nothing needs entering by hand: the portal is fed by the service itself.
The whole dashboard responds to four filters at the top: venue, period, channel (phone, WhatsApp or all) and currency. And it exports in one click.
Yes. You can look at the whole group or venue by venue, and several blocks (cancellations, for example) already come compared across venues.
Yes, with different roles from the Team section. Some blocks are marked as visible to admins only, so each person sees the part that concerns them.
No. It’s also where you manage venues and their opening hours, the agents on each number, calls and chats one by one, group requests, integrations with your booking system, and billing.
The portal is included in your Bookline service. If you’re not a customer yet, we’ll show it to you with data from a venue like yours.
Access the portal