New

The dashboard is here: ten blocks of metrics on your calls, right inside the portal.

Find out more

If your job is making the service run

You’re the one who opens the portal most. Your view is the volume coming in, what the assistant resolves on its own, and which branch of the funnel a booking is dropping out of.

The main questions you can answer

  • How many calls did the assistant absorb this week?

  • Which branch of the funnel am I losing bookings in?

  • Is the change we made last month showing up in conversion?

DashboardConversion funnel

Why did no bookings come in on Thursday at 8 pm?

Where to find it

  • Dashboard
  • Venues
  • Agents
  • Channels
  • Contacts
  • Activity
  • Integrations
  • Requests
  • Reports
  • Billing
  • Team

Of 604 calls asking for a table

  • Available30851%
  • No availability15726%
  • Abandon early13923%

How to read it

It’s not that nobody called. Of those who asked for a table, one in four dropped at “no availability”, and that’s where you check whether the problem is the floor or the demand.

DashboardCall intelligence

When do my calls pile up?

Where to find it

  • Dashboard
  • Venues
  • Agents
  • Channels
  • Contacts
  • Activity
  • Integrations
  • Requests
  • Reports
  • Billing
  • Team

Calls by day and hour, 8 am to 10 pm

Calls by day and hour

M
T
W
T
F
S
S
811141720
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How to read it

Two peaks, at 1 pm and 8 pm: exactly when the floor team can’t pick up the phone.

The portal, from operations’ view

The portal is included in your Bookline service. If you’re not a customer yet, we’ll show it to you with data from a venue like yours.

Access the portal