AI WhatsApp agent
The booking channel that your CLIENTS prefer
Bookline's WhatsApp agent replies to your customers' messages instantly, closes the booking in the same chat, answers questions about the menu and allergens and sends reminders so nobody misses their table. At any hour, in their language and on the official WhatsApp Business API.
Message +34 930 46 68 99 and chat with the agent of a demo restaurant.
Sound familiar?
Your customers message you on WhatsApp and nobody replies in time
WhatsApp is the app your customers check every day. But messages arrive mid-service or in the small hours, and anyone who doesn't get a reply books somewhere else.
Messages answered too late
With a full dining room, nobody can check the phone. By the time you reply, the customer has already booked at another restaurant.
The same questions, every day
Opening hours, menu, allergens, the terrace, whether dogs are allowed. Your team copies and pastes the same answers between services.
Bookings that don't show up
Without a reminder, some bookings never turn up and the table sits empty at exactly the hours that matter most.
Bookings you have to enter by hand
Whatever gets agreed on WhatsApp then has to be copied into the booking system. And whatever doesn't get copied is lost.
What it is
What is an AI WhatsApp chatbot?
It's an agent that answers your business's WhatsApp for you. It understands what customers write in their own words, checks availability in your booking system and wraps everything up in the same chat. It runs on the official WhatsApp Business API, the version for companies that lets you connect WhatsApp to your systems and to AI.
What Bookline's WhatsApp agent does
Replies instantly, 24/7
Replies in seconds at any hour, at peak times and after hours, in whatever language each customer writes in.
Bookings inside the chat
Your customers make, change or cancel their booking directly on WhatsApp, without calling or filling in forms. And the booking lands in your system.
Menu, allergens and FAQs
Answers with your restaurant's information: opening hours, menu, allergens, groups, the terrace or how to get there.
Reminders that cut no-shows
Sends the confirmation and a reminder before the booking, which prevents between 5% and 15% of no-shows.
Reviews after the visit
Asks customers for feedback after their booking with a WhatsApp survey, and gets you more positive reviews on Google Maps.
Hands the conversation to your team
When a person is needed, it transfers the chat to your team with all the context, so nobody has to ask again.
+2B
people use WhatsApp: your customers are already there
Official API
Bookline is a Meta Technology Partner
24/7
replies in the small hours and mid-service
Use cases
The conversations the agent handles on its own
What your customers message you about most, resolved from start to finish in the same chat.
Bookings closed inside WhatsApp
The customer asks for a table, the agent offers the times still available and the booking is written into your system, without anyone on your team touching the phone.
- Real-time availability from your booking system
- Instant confirmation in the chat
- Direct bookings, no commissions
Changes and cancellations in one message
Customers who already have a booking message you to change the time or party size, or to cancel. The agent updates it in your system and the freed-up table becomes available again.
- Updates the booking in your system
- Offers another time if the one requested is full
- Frees up the table on cancellation
The menu and allergens, for whoever asks
Before booking, lots of customers ask about the menu, gluten-free options or allergens. The agent answers with your restaurant's information and notes it on the booking.
- Answers with the information you give it
- Notes allergies and special requests on the booking
- Sends the menu link when asked
Reminders that fill tables that would have sat empty
The day before, the agent sends a reminder with the booking details. The customer confirms or cancels with one tap, and if they cancel, the table is freed up in time.
- Automatic reminder before every booking
- The customer confirms or cancels in the same chat
- Fewer no-shows, more tables filled
And when a person is needed, it passes the chat to you
A large group, an event or a complaint: the agent spots it and passes the conversation to your team with all the context, so nobody has to ask again.
- You decide which conversations get transferred
- Your team gets the full conversation
- The customer doesn't repeat anything
Try it now
Message it and chat with the agent
It's the WhatsApp of a demo restaurant: ask for a table, ask about the menu or change your booking, just like any customer would. No forms, no waiting for a demo.
+34 930 46 68 99
Comparison
WhatsApp Business app vs. WhatsApp Business API with AI
The free app is fine to get started. When the venue's phone can't keep up anymore, what you need is the API.
| WhatsApp Business app | WhatsApp Business API with Bookline | |
|---|---|---|
| Free | Yes | No |
| Greeting and away messages | Yes | Yes |
| Replies on its own with AI to what customers write | No | Yes |
| Closes bookings connected to your system | No | Yes |
| Automatic confirmations and reminders | No | Yes |
| Several people answering the same number | Partly | Yes |
| WhatsApp marketing campaigns without the 256-contact limit | No | Yes |
The WhatsApp Business API is Meta's official version for companies: it lets you connect WhatsApp to your systems, to AI and to several users at once.
How it works
How the WhatsApp agent gets up and running
We take care of the technical side with Meta. You tell us how you work and start receiving bookings on WhatsApp.
Tell us about your restaurant
Menu, opening hours, allergens, policies and the questions you get asked most: everything the agent needs to answer like your team would.
We set up the official API
We create your WhatsApp Business API account, verify the number and get the templates approved by Meta. You don't have to touch a thing.
We connect it to your system
We integrate the agent with your booking system so it can check availability and write bookings.
See everything in your portal
In the Bookline portal you see every conversation and every booking the agent handles. We use that data to keep fine-tuning it with you.
Integrations
Does it integrate with my booking system?
Yes. Bookline connects to the sector's leading booking systems and CRMs, so availability is always up to date and every booking that comes in through WhatsApp is recorded without copying it by hand.
View all integrationsOfficial Meta Technology Partner
Using AI on WhatsApp means meeting Meta's standards. Bookline is an authorised Meta Business technology partner and connects your number through the official API, securely and in line with its policies.
Customer portal
See every conversation and what it brings your business
Every WhatsApp chat it handles is logged in the customer portal, next to your calls, and the dashboard turns it into metrics: WhatsApp on its own or all channels together.
Every conversation, one by one
Call by call and chat by chat, with date, customer, channel and venue. Everything your assistant does is there for you to review.
Metrics that make sense
Bookings handled, contact reasons, languages, peak hours and the return on the service, organised into blocks.
Filter and export
By venue, period and channel. And export the data in one click to cross it with your own.
Everyone sees their part
Give your team access with different roles; the most sensitive blocks stay visible to admins only.
Many AI assistants answer and show you nothing else. With Bookline, the data from your conversations is in plain sight, organised and ready to act on — and the portal is included in the service.
Explore the customer portalTESTIMONIALS
Trusted by thousands of satisfied users
Discover how Bookline helps teams answer every call, improve service, and increase direct bookings.
With Bookline we have achieved smoother booking management. Before, every missed call meant one less booking. This saves a lot of time for both the customer and us, and gives us another source of bookings.
Ángel Luis Díez
Chief Marketing Officer, Sibuya
Implementing Bookline was a relief: staff stopped feeling that anxiety about the phone ringing non-stop. AI is a tool that helps us attract more people so we can continue to pass on our tradition.
Christopher Ghelarducci
Operations Manager, La Prosciutteria
Before Bookline, peak season was chaos: hundreds of calls we couldn't answer and lost customers. With Bookline no call is missed, service is agile and customers receive confirmations instantly.
Álvaro García
Founder and Vice President, CampingRed
FAQs
AI WhatsApp chatbot: frequently asked questions
What you need to know about the WhatsApp Business API and Bookline's WhatsApp agent.
Bookline's WhatsApp agent manages bookings, answers frequently asked questions, sends confirmations and reminders, handles booking changes and looks after your customers, all through their preferred messaging channel.
The WhatsApp Business app is free and is for replying by hand from a single phone, with greeting and away messages. The WhatsApp Business API is Meta's official version for companies: it lets several people answer the same number, connects WhatsApp to your booking system and lets an AI reply for you.
It depends. The simplest option is a dedicated number for the API. Meta allows the same number to be used in both the app and the API (it calls this coexistence), but it isn't available in every country, so we check your case with you in the demo.
Yes. Bookline integrates with the leading booking systems and CRMs, syncing availability and bookings in real time to avoid double bookings. See the list of integrations.
Absolutely. The agent is multilingual and automatically detects the customer's language, giving natural, accurate replies to international guests.
It passes the conversation to someone on your team along with everything discussed so far, so the customer doesn't have to repeat anything. You decide when conversations get transferred: large groups, events, complaints…
The agent sends a confirmation when the booking is made and a reminder before it, and the customer can confirm or cancel in the same chat. That way the table is freed up in time if someone isn't coming. WhatsApp reminders prevent between 5% and 15% of no-shows.
Yes. In the Bookline client portal you see every conversation and every booking the agent handles, why your customers are messaging you and in which languages.
Yes, with Bookline's WhatsApp marketing campaigns: seasonal promotions, last-minute availability alerts, special offers or messages to win back customers. They go out from the same number as the agent.
Yes. Bookline follows WhatsApp Business best practices and is an official Meta Technology Partner, ensuring compliance with Meta's guidelines and the privacy of your customers.
It depends on your conversation volume, the integrations you need and what you want the agent to handle. On top of that, Meta charges for some business-initiated messages, such as reminder or marketing templates. In the demo we look at your case and put together a proposal for you. Request your demo.
More about WhatsApp for your business
Oct 15, 2026
WhatsApp Business API: what it is, what it costs and how to use it in hospitality
What the WhatsApp Business API is, how it differs from the app, how Meta charges per message and what a restaurant or hotel needs to start using it.
Oct 19, 2026
WhatsApp chatbot for restaurants: what it is and how to set one up
What a WhatsApp chatbot is, the difference between a button-based bot and an AI agent, what it needs to handle in a restaurant and how to get it running.
Oct 22, 2026
WhatsApp Business automated messages: greeting, away and quick replies
How to set up the greeting message, away message and quick replies in WhatsApp Business, with ready-to-use texts for restaurants, hotels and campsites.
Request your demo
Try it with your own business's messages
Tell us about your business and how you handle WhatsApp today. In the demo we show you the agent replying to messages like yours and work out how to connect it to your number and your booking system.
- A demo built around your business
- We set up the official API with Meta
- We support you through the launch