AI ASSISTANT FOR HOTELS
AI Assistants for Hotels
Answer every call and win more direct booking opportunities. Bookline's voice assistant handles enquiries, bookings, in-stay requests and post-stay feedback — around the clock, in every language.
Request DemoHospitality teams that have trusted Bookline
CONTEXT
KEY Data
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Customers consider it very important to be attended to immediately when they call.
Speaking is easier
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The calls are concentrated in the same time slot.
It is immediate
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The calls include questions before starting the booking process.
Answer questions
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The reservations involve special situations that must be managed (e.g., children, pets).
Customizable
USE CASES
TURN CALLS INTO DIRECT BOOKINGS
Answer every guest inquiry with 24/7 multilingual Voice AI for hotels and win more direct booking opportunities — manage availability, room types, upgrades, and special requests instantly, without commissions.
INTEGRATIONS
INTEGRATION WITH HOSPITALITY TOOLS
Bookline integrates with PMS, CRS, booking engines, and revenue management platforms such as Mews, Cloudbeds, Roiback, Mirai, Amenitiz and Hotetec.
View all integrations
BENEFITS
WHAT BOOKLINE BRINGS YOU
Bookline helps you capture more bookings, reduce operational pressure, and offer better experiences to guests — automatically and at scale.
Zero missed calls
Handling calls that the hotel cannot manage
Free your team: focus on the guests
Forwarding calls to the hotel only in specific situations
Reinforcement during critical hours
Available at specific times to assist during key moments. At other times, the hotel will assist directly.
Smart flow management
We manage inquiries, with continuous availability or during specific time slots. Sales calls are always transferred directly to the hotel.
HOW IT WORKS
Where do we start?
From initial setup to go-live, we guide you through a simple and practical process to ensure your AI assistant runs smoothly within your operations.
Discovery and onboarding
We begin with an initial meeting to understand your use case and business needs. You then complete a short form with the information needed so we can design the right solution.
Setup and activation
We fine-tune the interactions and personalise your assistant's details. When everything is ready, we coordinate activation with your telephony provider and have it up and running in under 48 hours.
Launch and ongoing support
We start working together, with no lock-in contract, and stay by your side after launch: we review performance, share updates and optimise the service based on real metrics.
TESTIMONIALS
Thousands of users trust us
Discover how Bookline helps teams answer every call, improve service, and increase direct bookings.
With Bookline we have achieved smoother booking management. Before, every missed call meant one less booking. This saves a lot of time for both the customer and us, and gives us another source of bookings.
Ángel Luis Díez
Chief Marketing Officer, Sibuya
Implementing Bookline was a relief: staff stopped feeling that anxiety about the phone ringing non-stop. AI is a tool that helps us attract more people so we can continue to pass on our tradition.
Christopher Ghelarducci
Operations Manager, La Prosciutteria
Before Bookline, peak season was chaos: hundreds of calls we couldn't answer and lost customers. With Bookline no call is missed, service is agile and customers receive confirmations instantly.
Álvaro García
Founder and Vice President, CampingRed
FAQs
Frequently Asked Questions
Everything you need to know about how Bookline manages bookings and guest service for your hotel.
With an AI voice agent that picks up every call instantly, at any hour and in the guest's language. It checks availability and rates in your PMS, handles the direct booking and answers the usual questions about the hotel and check-in.
Bookline integrates with hotel systems such as Mews, Cloudbeds, Roiback, Mirai, Amenitiz and Hotetec, among others. That lets the agent answer with your hotel's real availability and rates on every call.
It answers instantly the calls and enquiries that would otherwise be lost or end up on a portal, and turns them into direct bookings with no intermediary commission. That reduces your dependence on OTAs such as Booking or Expedia and wins back margin.
Yes, it's connected directly to your PMS and responds in real time with always-up-to-date availability, rates, and conditions.
The agent suggests upgraded rooms, add-on services, and special packages on every interaction, increasing average revenue per booking.
It automatically detects the guest's phone prefix and language, and responds fluently in Spanish, English, French, German, and more.
It automates sending check-in information, hotel services, and local activities before the guest arrives.
TRY IT
CALL AND TRY OUR HOTEL ASSISTANT
Do you run a hotel and want to see how the assistant handles a real reservation call? Tell us a few details about your property and we will set up a live demo.
Request your demo