AI voice agent
Every call answered. Every opportunity captured.
Bookline's voice agent picks up every call to your restaurant, hotel or campsite, takes and changes bookings in your system and answers whatever your customers ask. At any hour, in their language, and with your team on hand when a person is needed.
Call +44 161 768 5329 and talk to the agent of a demo restaurant.
Sound familiar?
The phone rings just when nobody can pick up
Most calls come in at your busiest hours. Every one that goes unanswered is a booking that goes somewhere else.
They call mid-service
60% of calls come in during the two hours before service, while your team is setting tables and greeting the first guests. Picking up means leaving someone hanging.
After hours, nobody answers
Lots of customers call at night or on your day off. If nobody answers, they try the next place on the list and don't call back.
The same questions, all day long
Opening hours, parking, the terrace, whether dogs are allowed, whether there's a gluten-free option. One in four customers asks something before booking.
Customers who don't speak your language
Tourists who call in Spanish, French or German and hang up if the person on the other end can't understand them.
What it is
What is an AI receptionist?
It's a voice agent that answers your business's phone for you. It understands customers when they speak in their own words, with no "press 1" menus, checks availability in your booking system and sorts it out on the same call. If a person is needed, it transfers the call to your team.
What Bookline's voice agent does
Answers 24/7
Day, night and on public holidays. And it handles several calls at once, so nobody is left waiting at peak times.
Takes, changes and cancels bookings
Directly in your booking system or your PMS, with real-time availability.
Answers frequently asked questions
Opening hours, menu, allergens, parking, directions or your cancellation policy, using the information you give it.
Speaks the caller's language
Detects the language of the call and responds naturally in English, Spanish, French and more.
Transfers the call when needed
A large group, an event or a complaint: it transfers the call to your team with a summary, so the customer doesn't have to repeat anything.
Integrates with your tools
Compatible with the leading systems in the sector, such as TheFork, CoverManager and Resy, without changing how you work.
+12M
calls handled by Bookline agents
60%
of calls come in during the two hours before service
25%
of customers ask a question before booking
16%
of bookings come with a special request
Data from calls handled by Bookline agents at more than 2,000 hospitality businesses.
Use cases
The calls the voice agent handles on its own
What your customers call about most, resolved from start to finish on the same call.
Bookings closed on the call itself
The customer asks for a table or a room, the agent offers what's still available and the booking is written into your system, with their name and phone number.
- Real-time availability from your booking system
- Several calls at once at peak times
- Direct bookings, no commissions
Changes and cancellations without anyone picking up
Customers who already have a booking call to change the time or party size, or to cancel. The agent finds it, updates it in your system and the freed-up table becomes available again.
- Updates the booking in your system
- Offers another time if the one requested is full
- Frees up the table or room on cancellation
The usual questions, answered instantly
Opening hours, parking, the terrace, pets or allergens: the agent answers with your business's information and, if the customer wants, carries on with the booking.
- Answers with the information you give it
- Notes allergies and special requests on the booking
- Your team stops repeating the same answers
Tourists looked after in their own language
The agent detects the caller's language and carries on the conversation in it, so nobody on your team has to struggle through it in Spanish in the middle of service.
- Detects the language automatically
- The booking reaches your system like any other
- More bookings from international customers
And when a person is needed, it transfers the call to you
A large group, an event or a complaint: the agent spots it and transfers the call to your team with a summary of the conversation, so nobody has to repeat anything.
- You decide which calls get transferred
- Your team gets the context of the call
- After hours, it takes a message so you can call back
Try it now
Call and talk to the agent
It's the line of a demo restaurant: ask for a table, change the time or ask about the menu, just like any customer would. No forms, no waiting for a demo.
+44 161 768 5329
Comparison
AI receptionist vs. IVR vs. answering machine
All three pick up the phone. Only one resolves the call.
| Answering machine | IVR ("press 1") | AI receptionist | |
|---|---|---|---|
| Answers after hours | Yes | Yes | Yes |
| Understands customers without option menus | No | No | Yes |
| Takes and changes bookings in your system | No | No | Yes |
| Answers questions about your business | No | Partly | Yes |
| Handles several calls at once | No | Yes | Yes |
| Transfers the call to a person with context | No | Partly | Yes |
| Speaks the caller's language | No | Partly | Yes |
IVR (interactive voice response): the recorded menu where callers choose options using their phone keypad.
How it works
How Bookline's AI receptionist works, step by step
We set it up for you, and you go live without changing your phone or your booking system.
Tell us about your business
Opening hours, menu or rooms, policies and the questions you get asked most: everything the agent needs to answer like your team would.
We connect it to your system
We integrate the agent with your booking system or PMS so it can check availability and write bookings.
We activate your line
With a new number, by forwarding the one you already have or by connecting it to your PBX. You choose how.
See everything in your portal
In the Bookline portal you see every call the agent handles, the bookings it generates and your busiest hours. We use that data to keep fine-tuning the agent with you.
Three ways to connect your phone
A new number
We give you a dedicated number for the agent.
Your current number
You forward calls from your current number to the agent. Your customers keep dialling the same number.
Connected to your PBX
We connect directly to your PBX via SIP trunks, API or webhooks.
For your business
A voice agent for every type of business
Restaurants, hotels, campsites, hostels and taxi services get different calls. The agent is set up for yours.
We handle your calls so that you can focus on your customers.
Never lose a booking again. Bookline's voice agent answers every call instantly, manages bookings and changes, and responds to frequently asked questions, even mid-service or when your team is busy.
- 24/7 booking management by phone
- Multilingual AI specialised in restaurants
- Direct bookings, no commissions
Every call answered. Every guest assisted.
From room availability to booking changes, Bookline's voice agent looks after your guests 24/7 with quick answers and confirmed bookings, without overloading your front desk.
- Room bookings, changes and guest enquiries handled automatically
- Multilingual support for international guests
- Direct bookings, no commissions
We answer every call so you never miss a booking.
Bookline's voice agent answers every call instantly, manages pitch and bungalow bookings, processes changes and answers frequently asked questions, even in high season or outside reception hours.
- 24/7 booking management by phone
- Multilingual AI trained for campsites
- Direct bookings, no commissions
We manage the calls so your team can focus on the guests.
Beds in shared dorms, late arrivals and travellers calling from abroad: Bookline's voice agent handles them 24/7, in each guest's language.
- 24/7 booking management by phone
- Multilingual AI for international travellers
- Direct bookings, no commissions
Handle more calls. Get more rides.
Bookline's voice agent picks up every call instantly, takes the pickup address and time, and handles ride requests, even at the busiest times.
- Automated ride requests by phone
- Multilingual support for passengers
- Shorter waiting times, more completed rides
Integrations
Does it integrate with my phone system and booking system?
Yes. Bookline connects to the leading telephony providers, whether you use call forwarding, SIP trunks or a PBX, and to the sector's booking systems and PMSs via API, SIP, webhooks and direct connections.
View all integrationsRegistered telecommunications operator
Answering calls with AI requires registration as a telecommunications operator. Bookline is registered in Spain, Italy, France and Portugal.
Customer portal
See every call and what it brings your business
Every call it answers is logged in the customer portal — who called, why, in which language and how it ended — and the dashboard turns it into metrics you can check whenever you like.
Every conversation, one by one
Call by call and chat by chat, with date, customer, channel and venue. Everything your assistant does is there for you to review.
Metrics that make sense
Bookings handled, contact reasons, languages, peak hours and the return on the service, organised into blocks.
Filter and export
By venue, period and channel. And export the data in one click to cross it with your own.
Everyone sees their part
Give your team access with different roles; the most sensitive blocks stay visible to admins only.
Many AI assistants answer and show you nothing else. With Bookline, the data from your conversations is in plain sight, organised and ready to act on — and the portal is included in the service.
Explore the customer portalTESTIMONIALS
Thousands of users trust us
Discover how Bookline helps teams answer every call, improve service, and increase direct bookings.
With Bookline we have achieved smoother booking management. Before, every missed call meant one less booking. This saves a lot of time for both the customer and us, and gives us another source of bookings.
Ángel Luis Díez
Chief Marketing Officer, Sibuya
Implementing Bookline was a relief: staff stopped feeling that anxiety about the phone ringing non-stop. AI is a tool that helps us attract more people so we can continue to pass on our tradition.
Christopher Ghelarducci
Operations Manager, La Prosciutteria
Before Bookline, peak season was chaos: hundreds of calls we couldn't answer and lost customers. With Bookline no call is missed, service is agile and customers receive confirmations instantly.
Álvaro García
Founder and Vice President, CampingRed
FAQs
AI receptionist: frequently asked questions
Everything you need to know about Bookline's voice agent and how it handles your business's calls.
Bookline's voice agent answers calls 24/7, understands what the caller wants in natural language and either resolves it directly (bookings, FAQs, changes) or transfers the call to your team, all while syncing in real time with your booking system.
We use state-of-the-art voice synthesis to keep the conversation natural and fluent. Most callers hold a normal conversation without realising they're speaking with an AI.
An answering machine records messages and an IVR makes customers choose options on their keypad. An AI receptionist holds a normal conversation: it understands what the customer wants, checks your system and resolves the booking or question on the same call.
Yes. You can forward calls from your current number to the agent, connect it to your PBX or use a new number that we provide. Your customers keep calling the same number as always.
Yes. The voice agent is multilingual: it automatically detects the caller's language and responds naturally in that language. This is especially useful for restaurants and hotels with international guests.
Yes. Bookline's voice agent can handle many calls at once, so at peak times nobody waits and no booking is lost.
Yes. Bookline integrates with the leading booking platforms, property management systems (PMS) and POS tools to sync availability, bookings and guest data in real time. See the list of integrations.
It transfers the call to someone on your team with a summary of the conversation, so the customer doesn't have to repeat anything. You decide when calls get transferred: large groups, events, complaints…
Yes. In the Bookline client portal you see every call and every booking the agent handles, why your customers call, in which languages and at what times, and how much the agent gives back in bookings and hours of work saved.
No. It takes care of the repetitive calls (bookings, changes and the usual questions) so your team can look after the customers in front of them, and it passes on the calls that need a person.
It depends on your call volume, the integrations you need and what you want the agent to handle. In the demo we look at your case and put together a proposal for you. Request your demo.
More about voice agents
Jun 8, 2026
Virtual Receptionist for Restaurants: What It Is, How It Works and What It Costs
Virtual receptionist for restaurants: what it is, how it works, what it costs and the results restaurants already using one are getting.
Aug 24, 2026
AI Voice Agents for Hotels: What They Do, What They Don't, and When They Make Sense
What an AI voice agent does at a hotel front desk, what still needs a person, how it connects to your PMS, and when it isn't worth it.
Aug 26, 2026
How Many Calls Your Hotel Misses Every Day (and What They Cost)
How to measure, in one week, the calls your hotel never answers, turn them into money, and see which time slots leak the most.
Request your demo
Try it with your own business's calls
Tell us about your business and how you handle the phone today. In the demo we show you the agent handling calls like yours and work out how to connect it to your number and your booking system.
- A demo built around your type of business
- No need to change your number or booking system
- We support you through the launch