Every call answered. Every opportunity captured.
We handle your calls so you can focus on your guests.
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Total calls answered this month
Total reservations this month
Registered as telecommunications operators
Implementing AI in telephone services requires proper registration and authorization as a telecommunications operator. Additionally, our solution seamlessly integrates with the major global and regional PBX systems used in the hospitality industry.
40%
RESERVATIONS ARE MADE BY PHONE
The phone is still the highest-intent channel in hospitality. Yet most venues miss between a quarter and half of inbound calls during service.
SPEAKING IS EASIER
87% of customers consider it very important to be attended to in real time.
EFFECTIVE AND FAST
60% of the calls are concentrated in the same time slot.
ANSWER QUESTIONS
In 25% of calls, the customer asks a question before starting the booking.
CUSTOMIZABLE
Reservations include special situations that need to be managed individually.
SOLUTIONS
Voice intelligence tailored to your business
Convert restaurant, hotel, and mobility calls into direct bookings with multilingual Voice AI 24/7 — no commissions, no lost opportunities.
We handle your calls so that you can focus on your customers.
Never lose a reservation again. Bookline's voice AI answers every call instantly, manages reservations and changes, and responds to frequently asked questions — even during business hours or when your team is busy.
- 24/7 reservation management by phone
- Multilingual AI specialized for restaurants
- Direct bookings, no commissions
PHONE INTEGRATION
Flexible settings for your AI voice assistant
Bookline adapts to your current phone settings so you can start handling calls with AI in the way that best suits your business.
1
New phone number
We can provide you with a dedicated number for your assistant.
2
Current phone number
We can use your current number by redirecting calls to the assistant.
3
Connect to the PBX (Private Branch Exchange)
We can connect directly to your PBX system.
INTEGRATIONS
DIRECT INTEGRATION WITH YOUR TELEPHONE INFRASTRUCTURE
Bookline easily integrates with major providers and telephony systems. Whether you use call forwarding, SIP trunks, or a PBX system, our voice AI connects seamlessly through APIs, SIP, Webhooks, and direct connections to your PBX.
View all integrations
HOW IT WORKS
Where do we start?
From initial setup to go-live, we guide you through a simple and practical process to ensure your AI assistant runs smoothly within your operations.
Discovery and onboarding
We begin with an initial meeting to understand your use case and business needs. You then complete a short form with the information needed so we can design the right solution.
Setup and activation
We fine-tune the interactions and personalise your assistant's details. When everything is ready, we coordinate activation with your telephony provider to get it up and running.
Launch and ongoing support
We formalise the contract and continue working with you after launch: we review performance, share updates and optimise the service based on real metrics.
TESTIMONIALS
Thousands of users trust us
Discover how Bookline helps teams answer every call, improve service, and increase direct bookings.
Bookline answers calls when we are at full capacity. We no longer lose reservations during service, and our team can focus on the guests in the dining room.
Javier Martínez
Restaurant owner
During peak hours, the phone used to be a constant distraction. With Bookline, reservations and questions are handled automatically, and the service operates more smoothly.
Lucía Romano
Head Chef
Since we started using Bookline, our booking flow is much more organized. Fewer missed calls, fewer errors, and a calmer team during busy shifts.
Marta López
Gerente de Operaciones
FAQs
Frequently Asked Questions
Everything you need to know about Bookline's voice AI and how it handles incoming calls.
Bookline's voice AI answers calls 24/7, understands the caller's intent in natural language, and either resolves the request directly (bookings, FAQs, modifications) or routes it to your team — all while syncing in real time with your reservation system.
Yes. Our voice assistant is multilingual and automatically detects the caller language, responding naturally in the same one. This is especially useful for restaurants and hotels with international guests.
We use state-of-the-art voice synthesis to keep the conversation natural and fluent. Most callers can hold a normal conversation without realising they're speaking with an AI.
Yes. Bookline's voice AI can handle thousands of simultaneous calls, eliminating wait times and preventing lost bookings.
Yes. Bookline integrates with leading booking platforms, property management systems (PMS), and point of sale (POS) tools to synchronize availability, reservations, and guest data in real time.
TRY IT
Make a call and try our voice assistant
Do you have a restaurant, hotel, or lodging business and are curious how the assistant handles real calls? Tell us about your venue and we will route a live demo call to you.
Request your demo