LEGAL
Terms and Conditions
Last updated: 23 October 2026
1. Introduction
These Terms and Conditions apply to the conversational assistant provided by Bookline Solutions SL (“the Company”), which handles phone calls and messages (WhatsApp, SMS, Instagram and web chat) on behalf of our clients: restaurants, hotels and other accommodation, and mobility operators.
2. Implicit acceptance of the terms
By contacting a client through our conversational assistant, whether by phone, WhatsApp, SMS, Instagram or web chat, you implicitly accept these Terms and Conditions. If you do not agree, please do not continue communication through these channels.
3. Description of the service
The conversational assistant is an automated system based on artificial intelligence that responds to and manages communications on behalf of our clients. You are talking to an AI assistant, not a person, unless the assistant transfers you to the client's staff. Calls are transcribed, and transcripts and messages are stored so that the client can manage your request.
4. Messages we send you
We only send you messages related to your request, on behalf of the client you contacted: for example a link to complete your booking, or a confirmation, change, reminder or satisfaction survey about it. During a call, a link by SMS or WhatsApp is only sent if you agree when the assistant asks, and it is a single message for that request. The client may also send promotional WhatsApp messages to its contacts. You can stop receiving them at any time by replying STOP or using the opt-out option included in the message. Where you can reply to an SMS, reply STOP to stop receiving messages and HELP for help. Message and data rates may apply depending on your mobile plan.
5. Use of the service
When you communicate with a client using our service, the use of the conversational assistant is an integral part of the communication process. Users of the service are expected to adhere to the principles of respectful and legal communication.
6. Privacy and data security
The Company respects user privacy and is committed to protecting personal data. For more details, please refer to our Privacy Policy. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Users are responsible for the information they provide during communication with the assistant.
7. Intellectual property
The content and software of the conversational assistant belong to the Company or are licensed to it and are protected by intellectual property laws.
8. Limitation of liability
The Company shall not be liable for damages arising from the mandatory use of the service, except in cases where prohibited by law.
9. Modifications to the service and terms
We reserve the right to modify the Service and these Terms at any time.
10. Applicable law and jurisdiction
These Terms are governed by local legislation, and any dispute will be subject to the jurisdiction of the relevant courts.
11. Contact for inquiries
For any inquiries, you can contact us at: digame@bookline.ai