TheFork integration
Phone bookings that go straight into TheFork
Bookline's voice assistant answers your restaurant's calls and records the booking in TheFork Manager at the moment of the call, where your team sees it reflected.
WHAT IT DOES
What the assistant does when you connect Bookline to TheFork
Answers every call
It picks up calls automatically, also when your team is on the floor and cannot get to the phone.
Answers the customer's questions
It answers the usual questions about the restaurant before closing the booking.
Books in TheFork Manager
It checks availability and writes the booking straight into TheFork Manager, in real time.
Confirms to the customer
It sends the diner a booking confirmation. If they would rather talk to a person, the assistant transfers the call with a summary of what was said.
HOW IT WORKS
From call to TheFork booking in three steps
The customer calls your restaurant
The assistant picks up instantly, at any hour, and understands what they ask for.
It checks availability in TheFork
It looks up your restaurant's real availability in TheFork Manager while it talks to the customer.
It records the booking and confirms it
It writes the booking into TheFork Manager and sends the customer the confirmation. Your team sees it reflected in the system.
A REAL CASE
Grupo Ceviche: the floor team stops choosing between the phone and the table
Grupo Ceviche, with 7 Peruvian-cuisine brands in Spain, connected Bookline's assistant to TheFork: the agent reads and writes availability in real time and the booking is recorded the instant the call is made. The group puts the calls its team no longer handles at 344 hours.
HOW TO START
Request a demo and we connect it to your TheFork Manager
We hold a meeting, look at how your restaurant works and prepare a tailored proposal.
When TheFork announced the agreement with Bookline, in April 2024, restaurants in Spain could request the service through TheFork.
FAQ
Frequently asked questions about Bookline and TheFork
The essentials of how the voice assistant connects to TheFork Manager.
With Bookline's voice assistant connected to TheFork Manager: it answers the call, checks real availability and records the booking in the system, where your team sees it reflected, with no need to write it down by hand.
Yes. Bookline reads from and writes to TheFork Manager directly, TheFork's tool for managing a restaurant's bookings.
Yes. After recording the booking, the assistant sends the diner the confirmation.
The assistant transfers the call with a summary of what was said, so your team can continue without asking for the information again.
When the agreement was announced, in April 2024, restaurants in Spain could request the service from TheFork, which passed it on to Bookline. You can also request a demo directly from Bookline.