"My team had to choose between the phone and the table": how Grupo Ceviche recovered €312,000 with AI
15,071
Calls answered
312,060
Estimated value delivered
344.48
Hours of calls saved
“One of the main problems was that when the restaurant was full, my floor team had to choose between answering the phone or attending to the table. Bookline has solved this conflict, letting the staff be where they really add value: with our guests, without acoustic distractions or constant interruptions.”
Gary Llempén Rubio
Founder and CEO of Grupo Ceviche
Grupo Ceviche isn't just a restaurant group: it's one of the great ambassadors of Peruvian culture in Spain, with 7 brands covering the full spectrum of that cuisine. The problem wasn't vocation or demand. The problem was logistical: every time the restaurant filled up, someone from the floor had to leave the table to pick up the phone.
Before Bookline they tried outsourcing calls to a company that noted down bookings and sent them by email. Slow, error-prone, with no immediate response to the customer. And underneath, a deeper problem: no software talked to any other, so information lived in silos.
What changed wasn't just "having a voice agent" — that agent reads and writes availability in real time directly in TheFork. The booking is registered the instant the call happens, without anyone on the team touching it.
What will you find in the full document?
- How the Bookline – TheFork integration removes the friction between systems the group had been dragging along for years
- The complete hourly and weekly breakdown of phone demand (lunch, dinner, weekend)
- The distribution by call intent: bookings, enquiries and delivery
- The strategic insights management extracted once it had objective data instead of intuition
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