Information for guests
You booked with Bookline
We're glad your booking is all set! Your call was answered by Bookline's artificial-intelligence assistant on behalf of the venue you booked: a restaurant, a hotel, a hostel or a campsite. Bookline is the technology company that answers that phone for them, so the venue is always the one that holds your booking — and the one that can change it.
Your booking is confirmed
The venue has it on record. This page only explains who sent you the WhatsApp message.
What to know
Who's who in your booking
Bookline answers the phone and the venue takes care of your booking. Here is what each of us does.
We are not the venue
We are the technology that answers its phone. The name of the restaurant, hotel, hostel or campsite is in your confirmation message.
The venue holds your booking
You can change or cancel it whenever you need to — just contact the venue directly, since it is the one that has it in its system.
Who to talk to
Our team looks after the venues that use Bookline. For anything about your booking, the venue can help you right away.
What to do
Need to change or cancel your booking?
Only the venue can do it, and it takes two minutes.
Open your confirmation message
It shows the name of the venue and its contact phone number.
Call that number
It is the same one you called to book. The venue — or our assistant on its behalf — will answer and can change the time, the number of guests or cancel the booking.
Or use the “Cancel” button, if you have one
Some confirmations include a “Cancel” button. If yours does, you can cancel from there without calling.
Can't find the message? Look for the number you dialled in your call history — that is the venue's line.
About Bookline
What is Bookline?
Bookline builds AI voice assistants that answer the phone for restaurants, hotels, hostels and campsites. When you called, our assistant took the call on the venue's behalf, entered your booking into its system and sent you the confirmation on WhatsApp.
- We answer the venue's calls 24/7, so none goes unanswered.
- We enter the booking straight into the system the venue already uses.
- We send the confirmation and, if the venue enables them, the reminders.
- We never charge you anything and never use your booking to sell you something.
The venue is the controller of your data and Bookline acts as its processor. We only handle what the booking needs: name, phone number, date, time and party size.
Read the privacy policyCommon questions
Frequently asked questions
What guests who get a confirmation from our number ask us most.
No. Bookline is the technology company whose AI assistant answered your call on the venue's behalf. The venue's name is in your confirmation message, right above the date.
Some venues send confirmations from their own WhatsApp number and others send them through ours. In the second case the sender is Bookline, but the booking belongs to the venue and only the venue can change it.
That number is used to send you the confirmation and the reminders, so replies there don't reach anyone who can help. For anything you need, call the venue's phone number and they'll sort it out on the spot.
The venue handles that, since it is the one with the booking book. Call the number in your confirmation and they will change it on the spot.
If your confirmation message includes a “Cancel” button, tap it and the booking is cancelled. If it does not, call the venue's phone number.
We only handle the data the booking needs, and always on the venue's instructions — the venue is the controller. We do not use it to send you marketing and we do not sell it on.
For operators
Do you run a restaurant, hotel, hostel or campsite?
If you landed here because you are curious about the technology that answered your call, this part is for you.
Discover Bookline