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Identify and transfer requests in record time

Customize the IVR to direct calls to the appropriate department and identify keywords without the need for dialing and avoiding unnecessary information to provide efficient and fast handling.

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Business Benefits of Using Bookline

Advanced call management

automate transactions easily and without waiting.

Increase team efficiency

assign tickets to live agents and anticipate actions

Beneficios

Frictionless experience

say goodbye to the classic IVR and keyboards.

Improve customer experience

understand and redirect to the right departments.

Connect customers with the right agent

Optimize your bot performance and get to know your customers, leads and employees through call center analytics and transcripts. Get data-driven tools to improve your automation strategy, ensure consistent performance and deliver exceptional service with every interaction.

Why automate?

Increase conversion rate

96% success rate in the appointment management

Cut costs

Decrease customer support costs

Identify customer trends

Extract data and insights from incoming calls and take the right decisions

Improve brand image

Give 24/7 customer support and maintain a stable brand image

How we do it

  • Define your needs

    We analyze your business model and design an assistant that fits the experience you want to offer.

  • Design and configure

    We configure the conversational flow and optimize its AI capabilities, as well as make the necessary integrations.

  • Activate

    We do extensive testing to ensure the quality and performance of the assistant. Once activated, we monitor the results closely and have continuous follow-ups.